For years, real estate property inspections have been a source of friction, time-consuming hurdles that often slow down the entire lending process. Coordinating schedules, managing appointments, and waiting for in-person visits create bottlenecks that impact both operational efficiency and the customer experience.
To overcome these hurdles, Valligent has invested heavily in rethinking how inspections are performed and now offers a comprehensive virtual property valuation suite, including remote inspections that remove many of the typical delays associated with in-person visits. To better understand how homeowners and other property contacts view these solutions, Valligent conducted a survey of more than 1,400 users who completed a virtual inspection through its platform. The results show that property contacts are not only accepting virtual inspections, but they are also embracing them.
A New Standard, Backed by Data
Our survey findings revealed overwhelming support for virtual inspections, highlighting exceptional satisfaction and ease of use:
- 97% were satisfied with their experience.
- 98% said the inspector communicated clearly and effectively.
- 98% found the process easy to complete.
When asked what aspects of the virtual inspection were the most useful, the top 3 answers were:
- Convenience
- Speed
- Ease of use
Taken together, the data paints a clear picture: virtual inspections deliver exactly what property contacts value most, a seamless, professional process that respects their time.
Efficiency and a Better User Experience
Beyond the numbers, direct feedback from users underscores the benefits:
- “Convenient and super easy.”
- “The inspector was very professional and very, very friendly—she made the inspection feel comfortable and easy, which was nice.”
- “Appreciate the time it saves waiting for someone to be available to come out physically.”
- “I had to reschedule once, and even that process was very easy and seamless. This was a fantastic way to do this.”
This feedback reinforces a critical insight for the mortgage industry: success isn’t just about technology; it’s about the experience. Homeowners and agents demand efficiency, but they also expect empathy and professionalism. Our virtual inspections prove that both can be delivered simultaneously, resulting in improved turn times, higher customer satisfaction, and lower operational costs for lenders.
Beyond the Basics: A Suite for Every Scenario
Valligent’s Virtual Property Valuation Suite was designed with flexibility in mind, offering solutions tailored to various stages of the property lifecycle:
- ValINSPECT Virtual — A cost-effective, occupant-enabled inspection conducted via mobile device, delivering accurate interior and exterior data on demand or by schedule.
- ValINSPECT Disaster — A rapid, safe inspection option for post-disaster scenarios, enabling lenders and communities to respond efficiently when time and safety are critical.
- Virtual 1004D Completion Certificate — Verifies completion of construction or repairs within hours via a secure live video connection, resulting in a detailed Form 1004D report.
- Virtual eVAL (Evaluation) — An IAEG-compliant property evaluation based on a virtual inspection, market data, and value analysis, resulting in a well-supported, accurate valuation.
- ValPRAZE Appraisal — A reliable alternative to traditional appraisals, combining a virtual inspection with an appraiser’s professional analysis to determine the opinion of value.
Moving Forward
The message from over 1,400 users is undeniable: the modern convenience of virtual inspections is not just accepted, it’s celebrated. This positive feedback validates the industry’s shift toward digital solutions and highlights tangible benefits—greater efficiency, reduced costs, and a superior customer experience across the board. As adoption continues to grow, virtual inspections are proving they are more than a temporary solution; they are the new standard for real estate valuation.
Contact us today to learn how virtual inspections can transform your valuation process.
